AI has changed recruitment faster than many companies have changed their hiring methods.
Today, a candidate can create a professional CV, tailor it to a specific role and prepare for an interview in minutes. This means that performing well in an interview is increasingly different from performing well at work.
That is why it is increasingly important to assess what a person has actually done, rather than how they present themselves, and what results they can deliver for your business.
Start with the business problem, not the CV
Before advertising a role, answer one question:
For example:
| Role | The underlying business problem |
|---|---|
| Sales manager | There is no systematic approach to finding new clients |
| Project manager | The director is personally coordinating too many projects |
| Engineer | The design stage is slowing production |
| Finance director | Leadership lacks clear enough data to make decisions |
Once the expected outcome is clear, it becomes easier to understand which skills really matter.
Experience does not always mean a good fit
Former Netflix talent chief Patty McCord emphasises that talent is contextual.
The same person may excel in one organisation and struggle in another.
A sales leader who thrived at a large company with a strong brand and marketing team may not be the best choice for a business that needs to build a sales system from scratch.
So consider not only:
- where someone worked;
- how many years of experience they have;
- which roles they held;
but also:
- what situation they managed;
- what they built themselves;
- which decisions they made;
- what results they achieved.
A good interview tests thinking, not presentation
A weak question:
“Can you manage complex projects?”
A stronger question:
“Tell me about a project that started falling behind. When did you realise there was a problem? What did you do? What was the outcome?”
The difference is simple.
In the first case, a candidate can give a polished answer.
In the second, we see their decision-making, level of ownership and real experience.
A job advert is not the whole search strategy
Not every strong candidate is actively looking for work.
Especially for:
- executives;
- niche specialists;
- technical sales roles;
- experienced engineers;
- senior IT specialists.
In these cases, a job advert alone may not be enough.
This is where direct candidate search begins — systematically mapping the market and reaching specific people.
The aim is not to contact as many candidates as possible.
The real outcome of a hire becomes clear later
Filling a role quickly does not necessarily mean a successful hire.
The more important questions are:
- did this person deliver results;
- did they stay with the organisation;
- is their manager satisfied;
- does the employee see a future there.
So measure more than time-to-hireand quality of hire.
Three questions before you start hiring
1. What problem will this person need to solve?
2. What results should they show in six to twelve months?
3. Which experience is essential, and what can be learned?
If you cannot answer these three questions, it is too early to begin the search.
The key point
Good recruitment is not about collecting more CVs.
It is about making a better decision about a person.
Sometimes a good job advert is enough.
Sometimes direct search is needed.
Sometimes the first conversation reveals that the business needs a different person from the one it set out to find.
That is where professional recruitment begins.
Frequently asked questions
Does a strong CV mean the candidate is right for the role?
Not always. Check what the person built in a similar situation and what results they could deliver in your business.
When is direct candidate search worth considering?
When suitable leaders or specialists are not actively looking for work, a job advert alone may not be enough.
How should hiring success be measured?
Look beyond how quickly the role is filled to the employee’s results, retention and satisfaction on both sides.
TrustHire helps companies find executives and qualified specialists, from defining the role to direct candidate search and hiring.
Sources and inspiration
- Patty McCord, “How to Hire” — Harvard Business Review
- Peter Cappelli, “Your Approach to Hiring Is All Wrong” — Harvard Business Review
- Shraddha Sunil and Mudit Saraf, “AI Has Broken Hiring. Here’s How to Fix It” — Harvard Business Review
- LinkedIn Talent Solutions, “Future of Recruiting” / “Quality of Hire”
